Accounts and products
DMA's product range, account types, and how they work.
Getting set up and using your account
Onboarding, opening accounts, and using Unity day to day.
Dealing and transfers
How trades settle and transfers move in and out.
Fees and charges
Platform fees, transaction charges, and how adviser fees work.
Protecting your money and regulation
Regulation, client asset protection, FSCS cover, and complaints.
Adviser communications
Where to go for platform questions, complaints, and terms.
Accounts and products
DMA's product range, account types, and how they work.
Getting set up and using your account
Onboarding, opening accounts, and using Unity day to day.
Dealing and transfers
How trades settle and transfers move in and out.
Fees and charges
Platform fees, transaction charges, and how adviser fees work.
Protecting your money and regulation
Regulation, client asset protection, FSCS cover, and complaints.
What happens to my personal data?
DMA Moneybetter Ltd is the data controller for your personal data, which is held and processed in line with UK GDPR and the Data Protection Act 2018. Full details are in DMA's privacy notice, on our website.
Protecting your money and regulation
Investors
what-happens-to-my-personal-data
How do I make a complaint?
If something goes wrong, contact DMA by email at customersupport.uk@dma.co, by phone on +44 800 208 4155 (available 24/7), or in writing to 411–413 Oxford Street, London W1C 2PE. DMA will try to resolve a complaint within three working days. Where that is not possible, it will acknowledge your complaint in writing within five working days and aims to complete its investigation within eight weeks. If you are not satisfied with the outcome, you can refer the matter, free of charge, to the Financial Ombudsman Service. Complaints about advice you have received are handled by your adviser firm.
Protecting your money and regulation
Investors
how-do-i-make-a-complaint
Who checks how you look after client assets?
Buzzacott carries out DMA's annual CASS audit — an independent check of how client money and assets are handled against the FCA's rules.
Protecting your money and regulation
Investors
who-checks-how-you-look-after-client-assets
How do you make sure I get a fair price when you trade?
DMA has a best execution policy, approved by its Board and reviewed at least once a year. DMA does not execute orders itself — orders are placed with Saxo Capital Markets UK Ltd — and they are assessed on total consideration, meaning price together with the costs of execution. The policy is available on request.
Protecting your money and regulation
Investors
how-do-you-make-sure-i-get-a-fair-price-when-you-trade
Am I covered by the FSCS?
Investments held under DMA custody are eligible for protection from the Financial Services Compensation Scheme (FSCS) of up to £85,000 per eligible claimant under the investment business head. The FSCS does not cover investment losses caused by market movements.
Protecting your money and regulation
Investors
am-i-covered-by-the-fscs
How are my money and investments protected?
Your money and investments are held separately from DMA's own assets. Client money is held in dedicated client money accounts with a UK-regulated bank under the FCA's CASS 7 rules. Your investments are held in safe custody in nominee names, outside DMA's balance sheet, through Saxo Capital Markets UK Ltd as regulated sub-custodian and its network of global sub-custodians. Your assets are segregated from both DMA's and Saxo's own assets, recorded against you as the beneficial owner and reconciled every day. If DMA or Saxo were to become insolvent, client assets are not available to general creditors.
Protecting your money and regulation
Investors
how-are-my-money-and-investments-protected
Who is DMA and who regulates you?
DMA Moneybetter Ltd, trading as DMA, is authorised and regulated by the Financial Conduct Authority (firm reference number 828799) and is incorporated in England and Wales (company number 11570429). It is a wholly owned subsidiary of SCM DMA Pty Ltd of Johannesburg, South Africa. DMA holds the FCA's client asset permissions (CASS 6 and CASS 7) to hold client money and safeguard client assets, and is registered with HMRC as an ISA manager.
Protecting your money and regulation
Investors
who-is-dma-and-who-regulates-you
Do I earn interest on cash I have not invested?
The basis and rate applied to cash balances are set out in your client terms, in line with Consumer Duty. DMA does not keep any undisclosed margin on your cash.
Fees and charges
Investors
do-i-earn-interest-on-cash-i-have-not-invested
Is there VAT on the platform fee?
The platform fee is structured with the intention of qualifying for VAT exemption as a financial service. Fixed fees for one-off administration services are subject to VAT and are itemised when they arise.
Fees and charges
Investors
is-there-vat-on-the-platform-fee-investors
What is the charge to transfer investments out?
£10 per instrument, capped at £100 per transfer, for an in-specie transfer out.
Fees and charges
Investors
what-is-the-charge-to-transfer-investments-out
Are there charges when I trade?
Transaction charges vary by asset class and where the trade is executed. Mutual funds accessed through Saxo carry no transaction charge. Equity, ETF and bond trades are charged at a flat percentage with a minimum per trade. Some one-off charges apply for specific events, such as an in-specie transfer out, account closure or currency conversion. The full tariff is available on request.
Fees and charges
Investors
are-there-charges-when-i-trade
What does it cost to hold investments with DMA?
DMA charges a tiered annual platform fee on the assets you hold on the platform. The rate steps down as your assets grow, so larger portfolios attract a lower rate. The current tariff is available on request.
Fees and charges
Investors
what-does-it-cost-to-hold-investments-with-dma
Can I transfer in an existing ISA or investment account?
Yes. You can transfer in from another provider, into both the ISA and the GIA, either as cash or in-specie (moving your holdings across without selling them). Receipt of a transfer request is confirmed, and processing begins, within 48 hours under our service standard, and you can track its status in Unity. No transfer-in fee applies under the standard tariff. Settlement timing depends on the other provider and the assets involved, so end-to-end timelines cannot be guaranteed.
Dealing and transfers
Investors
can-i-transfer-in-an-existing-isa-or-investment-account
Can I take my money out?
Yes. Neither the ISA nor the GIA has a fixed term, so you can withdraw at any time. Withdrawals are managed through Unity.
Dealing and transfers
Investors
can-i-take-my-money-out
How will I receive my documents?
Through the Unity document vault. Regulatory documents — contract notes, valuations, key information documents, risk warnings and illustration packs — are delivered in Unity, with email notifications. Two-factor authentication is standard across all client-facing screens.
Getting set up and using your account
Investors
how-will-i-receive-my-documents
How do I add money to my account?
Contributions are managed through Unity, and can be made as one-off payments or on a regular basis.
Getting set up and using your account
Investors
how-do-i-add-money-to-my-account
How do I access the platform?
Through Unity, your secure online portal. If you are being onboarded through an adviser, they will have step-by-step instructions to help you log in. If you are being onboarded directly, you receive your access details when your account is opened.
Getting set up and using your account
Investors
how-do-i-access-the-platform
How do I open an account?
Opening an account is led through the Unity portal. Identity and anti-money-laundering checks are handled digitally by DMA VeriCore, which uses Sumsub and Equifax, and your documents are captured in the portal. Where the rules allow, signatures are handled in the portal too.
Getting set up and using your account
Investors
how-do-i-open-an-account
What is Unity?
Unity is DMA's online portal. It gives you a real-time view of your account — valuations, transactions, statements and reporting — from a single secure login. If you are being looked after by an adviser, they can see the same view you do.
Getting set up and using your account
Investors
what-is-unity-investors
Which products are available?
The DMA platform offers the Stocks and Shares ISA (up to £20,000 per tax year), the Junior ISA, and the General Investment Account (GIA — for individuals), all provided by DMA Moneybetter Ltd. The Pathlines SIPP range is also available on the platform.
Accounts and products
Investors
which-products-are-available-investors
What can I invest in?
You can invest across the full range available through Saxo Capital Markets UK Ltd, DMA's FCA-regulated custody and execution partner — more than 50,000 equities, ETFs, bonds, mutual funds and structured products, with full corporate actions handling. Derivatives are generally not available.
Accounts and products
Investors
what-can-i-invest-in-investors
Who can open a Junior ISA, and who controls it?
A Junior ISA is opened by a parent or legal guardian to invest on behalf of a child, in a tax-free wrapper with its own £9,000 annual allowance. The child takes control of the account when they reach adulthood.
Accounts and products
Investors
who-can-open-a-junior-isa-and-who-controls-it
Will I pay tax on my investments?
Inside a Stocks and Shares ISA or Junior ISA, your investments are free from Capital Gains Tax on growth and from tax on dividends and income, with no self-assessment reporting required. In a GIA, Capital Gains Tax and tax on dividends and income may apply above your available allowances, and self-assessment reporting may be required. How much, if anything, you pay depends on your own circumstances. This is general information, not tax advice.
Accounts and products
Investors
will-i-pay-tax-on-my-investments
How much can I pay in?
The Stocks and Shares ISA has an annual allowance of £20,000 per tax year, across all of your ISAs. The Junior ISA has its own separate £9,000 annual allowance, which sits outside your own ISA limit. The GIA has no contribution cap.
Accounts and products
Investors
how-much-can-i-pay-in
What is the difference between an ISA and a GIA?
Both are ways to hold your investments with DMA. The main differences are tax and limits. A Stocks and Shares ISA shelters your investments from tax: no Capital Gains Tax on growth, no tax on dividends or income, and nothing to report on a self-assessment return. You can pay in up to £20,000 across your ISAs in each tax year. A General Investment Account (GIA) has no limit on how much you can invest, which makes it the natural home for money once your ISA allowance is used up. A GIA can also be held in joint names and is available to companies and trusts. Because it sits outside the ISA wrapper, Capital Gains Tax and tax on dividends and income may apply above your allowances, and you may need to report it. Both let you invest in shares, funds, ETFs and bonds, both accept transfers in from another provider, and neither has a fixed term — you can withdraw at any time.
Accounts and products
Investors
what-is-the-difference-between-an-isa-and-a-gia
Where do I find the DMA Terms and Conditions?
Through Unity and on our website, or on request from your relationship manager.
Adviser communications
Advisers
where-do-i-find-the-dma-terms-and-conditions
Who do I call if my client has a question?
For platform and service questions, contact your DMA relationship manager. Regulated complaints from retail clients must be triaged to the DMA complaints function — not your relationship manager — so they enter the formal FCA process. Complaints about advice should be handled by your firm.
Adviser communications
Advisers
who-do-i-call-if-my-client-has-a-question
What happens to clients' personal data?
DMA Moneybetter Ltd is the data controller for client personal data. Data is held and processed in accordance with UK GDPR and the Data Protection Act 2018. Full details are set out in DMA's privacy notice, which is available on our website.
Protecting your money and regulation
Advisers
what-happens-to-clients-personal-data-advisers
What regulatory reports are produced?
Quarterly valuations, MiFID II transaction reporting, MiFID II costs and charges disclosure, contract notes, ISA statements, tax vouchers, CGT transaction summaries, and chargeable event certificates where applicable.
Protecting your money and regulation
Advisers
what-regulatory-reports-are-produced
Where do retail clients complain?
By email to customersupport.uk@dma.co, by phone on +44 800 208 4155 (available 24/7), or in writing to 411–413 Oxford Street, London W1C 2PE. These details are also published on the FCA Register (FRN 828799).
Protecting your money and regulation
Advisers
where-do-retail-clients-complain
What is the complaints process?
Complaints from retail clients about the platform are handled by DMA's complaints function under FCA rules; complaints about advice are forwarded to the relevant adviser firm, and adviser complaints about platform service go to your relationship manager. DMA will try to resolve a complaint within three working days of receiving it. Where that is not possible, it will acknowledge the complaint in writing within five working days and aims to complete its investigation within eight weeks. A client who is not satisfied with the outcome may refer the matter, free of charge, to the Financial Ombudsman Service.
Protecting your money and regulation
Advisers
what-is-the-complaints-process
Who audits your CASS compliance?
Buzzacott conducts DMA's annual CASS audit. CASS reconciliation status is accessible through Unity for your own due diligence records.
Protecting your money and regulation
Advisers
who-audits-your-cass-compliance-advisers
What is the FSCS coverage?
Investments held under DMA custody are eligible for FSCS protection of up to £85,000 per eligible claimant under the investment business head. The FSCS does not cover market losses.
Protecting your money and regulation
Advisers
what-is-the-fscs-coverage-advisers
How are client assets protected?
Client money is held in dedicated client money accounts with Deutsche Bank (maintained in GBP, AUD, USD and EUR) under CASS 7, with the client bank account acknowledgement letters in place confirming the accounts' status under the regulations. Safe custody assets are held in nominee names outside DMA's balance sheet, through Saxo Capital Markets UK Ltd as regulated sub-custodian and its network of global sub-custodians, including Citi, HSBC and BNP Paribas, with Allfunds Bank used for mutual funds. Assets are segregated from both DMA's and Saxo's own assets, recorded against the beneficial owner and reconciled daily. In an insolvency of DMA or Saxo, client assets are not available to general creditors.
Protecting your money and regulation
Advisers
how-are-client-assets-protected-advisers
What is your best execution policy?
DMA maintains its own best execution policy, approved by the Board and reviewed at least annually. DMA does not execute orders itself: orders are placed with Saxo Capital Markets UK Ltd for execution and are assessed on total consideration, meaning price plus the costs of execution. The policy is available on request.
Protecting your money and regulation
Advisers
what-is-your-best-execution-policy-advisers
Who is DMA UK and who regulates you?
DMA Moneybetter Ltd, trading as DMA, is a wholly owned subsidiary of SCM DMA Pty Ltd of Johannesburg, South Africa, an established financial technology provider operating in South Africa, Australia and Mauritius, as well as the UK and the EU through a presence in Holland. DMA is incorporated in England and Wales (company number 11570429) and is authorised and regulated by the Financial Conduct Authority (firm reference number 828799). DMA holds CASS 6 and CASS 7 permissions — the FCA's client asset rules — to hold client money and safeguard client assets, live since 20 November 2025, and is HMRC-registered as an ISA manager.
Protecting your money and regulation
Advisers
who-is-dma-uk-and-who-regulates-you
How is interest on uninvested cash handled?
The basis and rate applied to client cash balances are disclosed in the statutory client terms, in line with Consumer Duty requirements. DMA does not retain undisclosed margin on client cash. Your relationship manager can point you to the relevant section of the client terms.
Fees and charges
Advisers
how-is-interest-on-uninvested-cash-handled-advisers
How are adviser fees handled?
Your fee is configured in the fee engine, either as a percentage of assets (ad valorem) or as a fixed £ amount, with grouping and tiering as required. DMA calculates, collects and distributes it. The all-in client cost flows automatically into the MiFID II costs and charges disclosure.
Fees and charges
Advisers
how-are-adviser-fees-handled
Is there VAT on the platform fee?
The platform fee is structured with the intention of qualifying for VAT exemption as a financial service. Fixed fees for event-driven administration services are subject to VAT and will be itemised when they arise.
Fees and charges
Advisers
is-there-vat-on-the-platform-fee-advisers
How are transaction charges structured?
Transaction charges vary by asset class and execution venue. Mutual funds accessed via Saxo/Allfunds carry no transaction charge. Equity, ETF and bond trades are charged at a flat percentage with a per-trade minimum. One-off service charges apply for events such as in-specie transfers out, account closure, FX conversion and cost price amendments. The full tariff is available from your relationship manager.
Fees and charges
Advisers
how-are-transaction-charges-structured
What is the platform fee structure?
DMA charges a tiered annual platform fee on the assets you hold on the DMA platform. The marginal rate steps down as assets grow, so larger portfolios attract a lower rate. Strategic partner rates are available for firms above agreed AUA thresholds. Your relationship manager will provide the current tariff sheet on request.
Fees and charges
Advisers
what-is-the-platform-fee-structure
What reporting do advisers get?
Customisable dashboards in Unity across your whole book: valuations with asset-class allocation and performance, cash flow, fee transparency, and a Consumer Duty evidence pack. Regulatory reporting — CASS reconciliation status, transfer tracking, KYC/AML logs — is also accessible.
Dealing and transfers
Advisers
what-reporting-do-advisers-get
What is the in-specie transfer-out charge?
£10 per instrument, capped at £100 per transfer.
Dealing and transfers
Advisers
what-is-the-in-specie-transfer-out-charge-advisers
Is there a transfer-in fee?
No transfer-in fee applies under the standard tariff. Bespoke terms may apply to strategic or bulk migrations.
Dealing and transfers
Advisers
is-there-a-transfer-in-fee
How long do transfers take?
Receipt of a transfer request is confirmed, and processing begins, within 48 hours under the agreed service standard. Transfer status is tracked in Unity in real time, and the DMA transfers team manages the process end to end, including agreeing settlement dates with the other side and chasing anything that fails to settle. Settlement timing depends on the counterparty and the assets involved, so end-to-end timelines cannot be guaranteed; your relationship manager can advise on specific cases.
Dealing and transfers
Advisers
how-long-do-transfers-take-advisers
Which transfers are supported?
Cash and in-specie transfers (moving holdings across without selling them), in and out, across the ISA and GIA. Saxo is a TEX member for securities transfers.
Dealing and transfers
Advisers
which-transfers-are-supported-advisers
Are MPS and model portfolios supported?
Yes. Opus, our portfolio management tool, supports model portfolio management, block orders, pre- and post-trade compliance and rebalancing. DFMs and adviser firms running their own centralised investment proposition can configure and run their models directly in Opus. Under the agreed dealing process, model portfolios submitted on the standard template are set up in Opus within 24 hours; instruments not yet on the platform can take up to 12 weeks to add, depending on the instrument. Contributions are invested to model weightings on a T+1 basis once booked.
Dealing and transfers
Advisers
are-mps-and-model-portfolios-supported
What is the settlement cycle?
Contractual settlement applies on the Saxo rails, and the cycle depends on the asset class: for example, T+2 (two business days after the trade) for equities and ETFs, and generally T+3 or T+4 for mutual funds. Cash is available for reinvestment from T+1 in standard flows.
Dealing and transfers
Advisers
what-is-the-settlement-cycle
How are trades executed?
Orders are routed from our portfolio management system (Opus) through DMA TENS to Saxo Capital Markets UK Ltd, the regulated execution venue, using the FIX messaging standard. Citi sits as primary sub-custodian behind Saxo for equities and bonds. DMA acts as agent; Saxo acts as principal in the trade.
Dealing and transfers
Advisers
how-are-trades-executed
How are client documents delivered?
Through the Unity document vault. Regulatory documents (contract notes, valuations, KIIDs, risk warnings, illustration packs) are delivered via Unity with email notifications. Two-factor authentication is standard on all client-facing interactions.
Getting set up and using your account
Advisers
how-are-client-documents-delivered
How do clients open an account?
Account opening is led through the Unity portal. Identity and anti-money-laundering checks (KYC/AML) are handled by DMA VeriCore, which uses Sumsub and Equifax. Identity verification and document capture happen digitally; signatures are handled in-portal where permitted.
Getting set up and using your account
Advisers
how-do-clients-open-an-account-advisers
How does adviser onboarding work?
Sign DMA's Terms and Conditions, complete mutual due diligence (instrument permissions, retail classification, Consumer Duty collateral), then configure your firm's settings in Unity. Your relationship manager walks you through the process.
Getting set up and using your account
Advisers
how-does-adviser-onboarding-work
What is Unity?
Unity is DMA's adviser and client portal. It gives a real-time view of the book — valuations, transactions, reporting and onboarding workflows — from a single login. Clients access their own view through the same system, and advisers can see the client-view at any time.
Getting set up and using your account
Advisers
what-is-unity-advisers
What can clients invest in?
A full investment universe: over 50,000 equities, ETFs, bonds, mutual funds and structured products, held through the platform's FCA-regulated custody and execution partners. Full corporate actions handling is included. Derivatives are generally not permitted.
Accounts and products
Advisers
what-can-clients-invest-in
Which products are available at launch?
The DMA platform offers the Stocks and Shares ISA (up to £20,000 per tax year), the Junior ISA, and the General Investment Account (GIA — for individuals), all provided by DMA Moneybetter Ltd. The Pathlines SIPP range is also available on the platform.
Accounts and products
Advisers
which-products-are-available-advisers