Protecting your money and regulation for advisers

DMA Moneybetter Ltd, trading as DMA, is a wholly owned subsidiary of SCM DMA Pty Ltd of Johannesburg, South Africa, an established financial technology provider operating in South Africa, Australia and Mauritius, as well as the UK and the EU through a presence in Holland. DMA is incorporated in England and Wales (company number 11570429) and is authorised and regulated by the Financial Conduct Authority (firm reference number 828799). DMA holds CASS 6 and CASS 7 permissions — the FCA's client asset rules — to hold client money and safeguard client assets, live since 20 November 2025, and is HMRC-registered as an ISA manager.

DMA maintains its own best execution policy, approved by the Board and reviewed at least annually. DMA does not execute orders itself: orders are placed with Saxo Capital Markets UK Ltd for execution and are assessed on total consideration, meaning price plus the costs of execution. The policy is available on request.

Client money is held in dedicated client money accounts with Deutsche Bank (maintained in GBP, AUD, USD and EUR) under CASS 7, with the client bank account acknowledgement letters in place confirming the accounts' status under the regulations. Safe custody assets are held in nominee names outside DMA's balance sheet, through Saxo Capital Markets UK Ltd as regulated sub-custodian and its network of global sub-custodians, including Citi, HSBC and BNP Paribas, with Allfunds Bank used for mutual funds. Assets are segregated from both DMA's and Saxo's own assets, recorded against the beneficial owner and reconciled daily. In an insolvency of DMA or Saxo, client assets are not available to general creditors.

Investments held under DMA custody are eligible for FSCS protection of up to £85,000 per eligible claimant under the investment business head. The FSCS does not cover market losses.

Buzzacott conducts DMA's annual CASS audit. CASS reconciliation status is accessible through Unity for your own due diligence records.

Complaints from retail clients about the platform are handled by DMA's complaints function under FCA rules; complaints about advice are forwarded to the relevant adviser firm, and adviser complaints about platform service go to your relationship manager. DMA will try to resolve a complaint within three working days of receiving it. Where that is not possible, it will acknowledge the complaint in writing within five working days and aims to complete its investigation within eight weeks. A client who is not satisfied with the outcome may refer the matter, free of charge, to the Financial Ombudsman Service.

By email to customersupport.uk@dma.co, by phone on +44 800 208 4155 (available 24/7), or in writing to 411–413 Oxford Street, London W1C 2PE. These details are also published on the FCA Register (FRN 828799).

Quarterly valuations, MiFID II transaction reporting, MiFID II costs and charges disclosure, contract notes, ISA statements, tax vouchers, CGT transaction summaries, and chargeable event certificates where applicable.

DMA Moneybetter Ltd is the data controller for client personal data. Data is held and processed in accordance with UK GDPR and the Data Protection Act 2018. Full details are set out in DMA's privacy notice, which is available on our website.