Protecting your money and regulation for investors

DMA Moneybetter Ltd, trading as DMA, is authorised and regulated by the Financial Conduct Authority (firm reference number 828799) and is incorporated in England and Wales (company number 11570429). It is a wholly owned subsidiary of SCM DMA Pty Ltd of Johannesburg, South Africa. DMA holds the FCA's client asset permissions (CASS 6 and CASS 7) to hold client money and safeguard client assets, and is registered with HMRC as an ISA manager.

Your money and investments are held separately from DMA's own assets. Client money is held in dedicated client money accounts with a UK-regulated bank under the FCA's CASS 7 rules. Your investments are held in safe custody in nominee names, outside DMA's balance sheet, through Saxo Capital Markets UK Ltd as regulated sub-custodian and its network of global sub-custodians. Your assets are segregated from both DMA's and Saxo's own assets, recorded against you as the beneficial owner and reconciled every day. If DMA or Saxo were to become insolvent, client assets are not available to general creditors.

Investments held under DMA custody are eligible for protection from the Financial Services Compensation Scheme (FSCS) of up to £85,000 per eligible claimant under the investment business head. The FSCS does not cover investment losses caused by market movements.

DMA has a best execution policy, approved by its Board and reviewed at least once a year. DMA does not execute orders itself — orders are placed with Saxo Capital Markets UK Ltd — and they are assessed on total consideration, meaning price together with the costs of execution. The policy is available on request.

Buzzacott carries out DMA's annual CASS audit — an independent check of how client money and assets are handled against the FCA's rules.

If something goes wrong, contact DMA by email at customersupport.uk@dma.co, by phone on +44 800 208 4155 (available 24/7), or in writing to 411–413 Oxford Street, London W1C 2PE. DMA will try to resolve a complaint within three working days. Where that is not possible, it will acknowledge your complaint in writing within five working days and aims to complete its investigation within eight weeks. If you are not satisfied with the outcome, you can refer the matter, free of charge, to the Financial Ombudsman Service. Complaints about advice you have received are handled by your adviser firm.

DMA Moneybetter Ltd is the data controller for your personal data, which is held and processed in line with UK GDPR and the Data Protection Act 2018. Full details are in DMA's privacy notice, on our website.