Below are the queries DQM handle:
- Estate Late documentation and process flow
- Set up and password reset for Investment Managers on Saxo Trading system
- Account moves where the Power of Attorney status has changed
- Client data updates
- Opening of sub accounts
- Unity access for client’s and IFA’s who require viewing access to client accounts
- Investment Manager fee updates
- Bulk fee upload
- Service Billing subscriptions
- SCRM Access
- Updating client documentation provided
- Tax Relief at source documents
- Approve 3rd party documents
Process that would need to be followed per query:
Estate Late documentation and process flow
The below documents need to be sent to DQM.
- Copy of the Death Certificate
- Letter of Executorship/Letter of Authority
- The existing Power of Attorney is no longer valid as the client is deceased. A new Power of Attorney either in favour of the previously appointed Investment Manager, or any other approved DMA Investment Manager, can be signed by the Executor, should the Executor choose to deal with an Investment Manager.
- If the Executor does not sign a new Power of Attorney in favour of an Investment Manager, DMA are compelled to move the account away from the existing Investment Manager and place the account under DMA directly.
- Proof of ID of the Executor or Authorised Person
- Proof of residential address of the Executor or the Authorised Person not older than 3 months.
- Contact details for the Executor or Authorised Person such as telephone number and email address
- Proof of banking details for the ESTATE
- For all offshore account, W8-BEN-E
Should the Executor nominate an Agent to act on his behalf, then additionally we will require
- Special Power of Attorney from the Executor nominating the Agent
- Proof of ID of the Agent
- Proof of residential address of the Agent not older than 3 months
- Contact details for the Agent such as telephone number and e-mail address
Please note that these requirements are just for the deceased estate. Should there be any further request such as share transfers etc. further documentation may be required which our Transfers depart will assist with.
Set up and password reset for Investment Managers on Saxo Trading system
An Authorised Dealer form needs to be completed and returned to DQM with a copy of the identity document for the authorised dealer needing trading access. The form needs to be signed by an authorised signatory of the Investment Manager.
Account moves where the Power of Attorney status has changed
An email requesting an account move is sent by the new IM and/or client.
New documentation for the client will be required
Client Data updates
Data updates, an email request is sent by the IM/ clients.
Opening of sub-accounts
Sub-account form is completed and sent to DQM.
Unity access for client’s and IFA’s who require viewing access to client accounts
- A form is completed and sent to DQM (https://dialog.tech/0DRpqHwi)
- IFA’s – a Unity form is completed by the IM (https://dialog.tech/dhjKR9Ja)
Investment Manager fee updates
Send email is sent to DQM. A spreadsheet is required for bulk fee uploads.
Bulk fee upload
A special SCRM bulk upload spreadsheet can be provided to any Investment Manager who needs to update SCRM captured fees all at once.
Service billing subscriptions
Requests are sent on Saxo tools, DQM will reach out to IM/Private Support if we require any additional information
SCRM Access
- Investment Managers need to complete the SCRM Access Request form and return it to DQM with copies of ID and proof of residential address for each user.
- Each user will be set up and receive a computer prompt to complete the last leg of the registration process.
Tax Relief at source documents
- OFFSHORE and GLOBAL – A fully completed W-8ben document for natural persons and a W-8ben-e for legal persons
- ONSHORE – A fully completed SARS DTD form